IMPORTANT - TRANSACTIONAL ERROR WITH MONTHLY PREMIUM DEDUCTIONS - May 21, 2016
Unfortunately there was a transactional error in the monthly premium deductions which occurred on 20th May 2016.
Premium amounts scheduled to be withdrawn from accounts where incorrectly deposited to accounts instead. To rectify the situation, two withdrawals have been processed – the first to reverse the incorrect deposit, and the second to withdraw the premiums as they correctly should have been.
Customers will see all three transactions on their statements (such as the example below), however the end result to balances will be just one premium withdrawal.
We take great care to ensure that important matters such as this are properly managed and we will endeavour to discover the cause and resolve the issue as soon as possible. Our sincerest apologies for any confusion or inconvenience caused.