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Home Insurance Claim

When the unforeseen happens, our team is here to help when you need it most. If you need to submit a claim, please call our team in the first instance on 0800 50 51 52 during business hours 8:00am – 5:30pm, Monday to Friday. We will provide instruction and other relevant information to support your claim submission with your Insurer.

Alternatively, you can submit your claim online by selecting the link below.

Important Information:
Please take note of the relevant Master Policy Number below when submitting your claim online. You will be asked to enter it when completing the online claim form in the ‘Policy Number’ field under the customer details section.

Home Premier Master Policy Number: DBG5672177
Home Restricted Master Policy Number: DBG5672178


 

Step 1
Select the online claim submission link below
 
Step 2
Select the online claim submission link
 
Step 3
Complete the online claim submission
 
Link
Home Insurance Online Claim Submission
Step 1
Select the type of claim you'd like to make from the following
 
Step 2
Download and Complete the Claim Form
 
Step 3
Email Claim 
Form to us
 
What happens next?
Once your online claim has been submitted:
  • You can download a PDF copy of the online claim form you have completed
  • You will receive email acknowledgement that your claim has been submitted
  • Your Insurer will act as quickly as possible to ensure your claim is lodged by one of their Claims Handlers, and we will liaise with them to provide your supporting policy information
  • A Claims Handler will be in touch with your claim number and personal guidance on the next steps for your claim

Always remember: do what you can to prevent further damage but take photos and gather other evidence first, particularly before you throw anything away. Don't admit liability or enter into a settlement agreement before first calling us.