Mercedes-Benz Insurance

How to make an insurance claim

When the unforeseen happens, our team is here to help when you need it most. If you need to lodge a claim please call our team on 0800 506 606, our business hours are 8:00am – 5:30pm. Our team can discuss your claim and outline the information you will need to include in your claim form. Alternatively, you can complete a claim form and email this to our team.
 

Step 1
Download and Complete the Claim Form
 
Step 2
Email Claim 
Form to us
 
Download
Car Insurance Claim Form
Download
Car Insurance Claim Form (Stolen or Burnt)
Download
Car Insurance Claim Form (Uninsured Third Party)
Step 1
Download and Complete the Claim Form
 
Step 2
Email Claim 
Form to us
 
What happens next?
When your claim form is received, we will:
  • Acknowledge we have received your claim
  • Liaise with the insurer to ensure your claim is lodged
  • A dedicated claims handler will then be in touch with your claim number and personal guidance on your claim's next steps.
Always remember to do what you can to prevent furthur damage but take photos and gather evidence first. Don't admit liability or enter into a settlement agreement before first calling us.